When the system that runs the organisation deserves a measured second opinion

We schedule a series of structured sessions with the people who operate the system daily and those who depend on its outputs for decisions. We review system architecture, customisation history and integration points. The engagement closes with a written health note — typically a brief of eight to fifteen pages — naming observations and suggesting considered refinements. There are no commitments required beyond the engagement fee.

The engagement typically spans four to eight weeks, depending on organisational complexity and the availability of key stakeholders. We work at the pace the organisation can absorb, rather than compressing timelines for the sake of speed. The output is a written modernisation paper presenting three considered scenarios, each with its risks, costs and operational implications set out plainly.

We do not. Padu Consult accepts no referral fees, commissions or other arrangements from ERP vendors, resellers or implementation partners. This position is not merely a policy — it is the foundation on which the advisory work rests. If a client asks whether a particular vendor is a reasonable choice, our answer is shaped by the client's situation alone.

The workshop is designed for the working group that will carry the selection process through — typically representatives from finance, operations, IT and procurement. A senior sponsor is helpful but not required in every session. We ask that participants arrive having given some thought to what has worked and what has not in the current system, so that the two days can be put to deliberate use.

The fees listed are fixed for engagements of standard scope. Before confirming any engagement we hold a short scoping call to understand the organisation's situation. If the work is likely to require significantly more sessions or a substantially larger written output, we will say so plainly and agree the scope before proceeding. There are no charges that appear without prior discussion.

Yes. While our principal office is in Petaling Jaya, we work with organisations across peninsular Malaysia. Sessions can be conducted on-site or through structured remote arrangements, depending on what suits the organisation. Travel is accommodated within engagement fees where the distance is reasonable; longer distances are discussed at the scoping stage.